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| Continuing Education >> Certificate Programs >> WIA/TAA Funded Certificate Programs >> Customer Support Specialist |
The Customer Support Specialist Certificate is designed to provide computer skills for people who wish to acquire expertise in several popular computer software packages, as well as current issues of Cultural Diversity and Customer Service. The classroom training will enhance computer software knowledge and skills, instruct and enhance keyboarding skills, improve job marketability and increase expertise in several popular computer software packages. Individual courses may be taken on a non-certificate basis.
Required Coursework 308 Hour Certificate
| Introduction to Personal Computers | 20 hrs |
| Operating Systems | 20 hrs |
| Keyboarding Level I and II | 40 hrs |
| Word Processing Level I and II | 40 hrs |
| Spreadsheets Level I and II | 40 hrs |
| Databases Level I and II | 40 hrs |
| Presentation Tools Level I and II | 40 hrs |
| Customer Service | 16 hrs |
| Cultural Diversity in Today’s Workplace | 16 hrs |
| Business Writing | 16 hrs |
| Career Development | 20 hrs |
This Certificate approved for WIA/TAA funding.
For more information, contact James Howell (972) 860-8307.
Eastfield College
Workforce/Continuing Education Department
3737 Motley Drive
Mesquite, Texas 75150
| Eastfield College
| 3737 Motley Drive Mesquite, Texas 75150 | 972-860-7100 | Dallas
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