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Customer Service Management Certificate
The Customer Service Management Certificate is designed for persons interested in developing or improving skills required in dealing with internal or external customer expectations. Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs, dealing with dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and website techniques, using written messages, and understanding the one-to-one customer future.
Required Coursework 220 Hour Certificate
| Customer Service | 20 hrs |
| Cultural Diversity in Today’s Workplace | 20 hrs |
| Business Writing | 20 hrs |
| Developing Leadership in the Workplace | 20 hrs |
| Human Relations Skills | 20 hrs |
| Introduction to Personal Computers | 20 hrs |
| Word Processing Level l | 20 hrs |
| Spreadsheets Level l | 20 hrs |
| Presentation Tools Level l | 20 hrs |
| Databases Level l | 20 hrs |
| Career Development | 20 hrs |
This Certificate approved for WIA/TAA funding.
For more information, contact Wanda Snowton at (972) 860-7077.
Eastfield College
Workforce/Continuing Education Department
3737 Motley Drive
Mesquite, Texas 75150
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