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COLLEGE
INFORMATION |
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NOEL LEVITZ
STUDENT SATISFACTION SURVEY |
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FALL, 2002 |
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#79 "I
was satisfied with the way Financial Aid processed my request." |
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IMPORTANCE |
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SATISFACTION |
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RESPONSE CHOICES |
# |
%N1 |
%N2 |
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RESPONSE CHOICES |
# |
%N1 |
%N2 |
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7=very important |
218 |
34.9% |
31.5% |
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7=very satisfied |
81 |
13.0% |
11.7% |
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6=important |
120 |
19.2% |
17.3% |
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6=satisfied |
111 |
17.9% |
16.0% |
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5=somewhat important |
39 |
6.3% |
5.6% |
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5=somewhat satisfied |
59 |
9.5% |
8.5% |
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4=neutral |
93 |
14.9% |
13.4% |
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4=neutral |
127 |
20.5% |
18.4% |
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3=somewhat unimportant |
4 |
0.6% |
0.6% |
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3=somewhat
dissatisfied |
32 |
5.2% |
4.6% |
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2=not very important |
1 |
0.2% |
0.1% |
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2=not very satisfied |
14 |
2.3% |
2.0% |
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1=not important at all |
10 |
1.6% |
1.4% |
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1=not satisfied at
all |
54 |
8.7% |
7.8% |
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0=does not apply |
139 |
22.3% |
20.1% |
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0=does not apply |
143 |
23.0% |
20.7% |
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TOTAL RESPONSES |
624 |
100.0% |
90.2% |
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TOTAL RESPONSES |
621 |
100.0% |
89.7% |
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# |
%N1 |
%N2 |
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# |
%N1 |
%N2 |
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IN IMPORTANT RANGE |
377 |
60.4% |
54.5% |
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IN SATISFIED RANGE |
251 |
40.4% |
36.3% |
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IN NOT IMPORTANT RANGE |
15 |
2.4% |
2.2% |
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IN NOT SATISFIED
RANGE |
100 |
16.1% |
14.5% |
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NEUTRAL OR NOT APPLY |
232 |
37.2% |
33.5% |
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NEUTRAL OR NOT APPLY |
270 |
43.5% |
39.0% |
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TOTAL RESPONSES |
624 |
100.0% |
90.2% |
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TOTAL RESPONSES |
621 |
100.0% |
89.7% |
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# |
%N3 |
%N2 |
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# |
%N3 |
%N2 |
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IN IMPORTANT RANGE |
377 |
96.2% |
54.5% |
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IN SATISFIED RANGE |
251 |
71.5% |
36.3% |
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IN NOT IMPORTANT RANGE |
15 |
3.8% |
2.2% |
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IN NOT SATISFIED
RANGE |
100 |
28.5% |
14.5% |
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TOTAL RESPONSES |
392 |
100.0% |
56.6% |
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TOTAL RESPONSES |
351 |
100.0% |
50.7% |
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N1=N=Number of students
responding to specific question. |
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N2=N=Number of students
completing any part of survey= 692 |
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N3=N=Number of students
responding to specific question excluding those neutral or not apply |
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For use in these charts
Importance and Satisfaction are treated as separate questions |
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EASTFIELD OFFICE OF
INSTITUTIONAL RESEARCH & PLANNING |
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clh:8/11/03ref: P:SASDNLD
file: NOEL02\CAMP#79 |
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