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COLLEGE
INFORMATION |
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NOEL LEVITZ
STUDENT SATISFACTION SURVEY |
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FALL, 2002 |
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#80
"Tuition refunds arrive on a timely basis." |
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IMPORTANCE |
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SATISFACTION |
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RESPONSE CHOICES |
# |
%N1 |
%N2 |
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RESPONSE CHOICES |
# |
%N1 |
%N2 |
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7=very important |
238 |
38.1% |
34.4% |
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7=very satisfied |
78 |
12.6% |
11.3% |
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6=important |
116 |
18.6% |
16.8% |
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6=satisfied |
118 |
19.1% |
17.1% |
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5=somewhat important |
44 |
7.0% |
6.4% |
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5=somewhat satisfied |
68 |
11.0% |
9.8% |
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4=neutral |
87 |
13.9% |
12.6% |
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4=neutral |
137 |
22.1% |
19.8% |
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3=somewhat unimportant |
7 |
1.1% |
1.0% |
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3=somewhat
dissatisfied |
27 |
4.4% |
3.9% |
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2=not very important |
3 |
0.5% |
0.4% |
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2=not very satisfied |
11 |
1.8% |
1.6% |
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1=not important at all |
7 |
1.1% |
1.0% |
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1=not satisfied at
all |
43 |
6.9% |
6.2% |
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0=does not apply |
123 |
19.7% |
17.8% |
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0=does not apply |
137 |
22.1% |
19.8% |
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TOTAL RESPONSES |
625 |
100.0% |
90.3% |
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TOTAL RESPONSES |
619 |
100.0% |
89.5% |
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# |
%N1 |
%N2 |
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# |
%N1 |
%N2 |
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IN IMPORTANT RANGE |
398 |
63.7% |
57.5% |
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IN SATISFIED RANGE |
264 |
42.6% |
38.2% |
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IN NOT IMPORTANT RANGE |
17 |
2.7% |
2.5% |
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IN NOT SATISFIED
RANGE |
81 |
13.1% |
11.7% |
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NEUTRAL OR NOT APPLY |
210 |
33.6% |
30.3% |
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NEUTRAL OR NOT APPLY |
274 |
44.3% |
39.6% |
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TOTAL RESPONSES |
625 |
100.0% |
90.3% |
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TOTAL RESPONSES |
619 |
100.0% |
89.5% |
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# |
%N3 |
%N2 |
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# |
%N3 |
%N2 |
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IN IMPORTANT RANGE |
398 |
95.9% |
57.5% |
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IN SATISFIED RANGE |
264 |
76.5% |
38.2% |
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IN NOT IMPORTANT RANGE |
17 |
4.1% |
2.5% |
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IN NOT SATISFIED
RANGE |
81 |
23.5% |
11.7% |
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TOTAL RESPONSES |
415 |
100.0% |
60.0% |
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TOTAL RESPONSES |
345 |
100.0% |
49.9% |
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N1=N=Number of students
responding to specific question. |
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N2=N=Number of students
completing any part of survey= 692 |
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N3=N=Number of students
responding to specific question excluding those neutral or not apply |
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For use in these charts
Importance and Satisfaction are treated as separate questions |
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EASTFIELD OFFICE OF
INSTITUTIONAL RESEARCH & PLANNING |
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clh:8/11/03ref: P:SASDNLD
file: NOEL02\CAMP#80 |
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