NOEL-LEVITZ STUDENT SATISFACTION SURVEY RESULTS

FALL SEMESTER 2000

646 STUDENTS PARTICIPATED

The following questions and answers represent only a part of the complete survey. For more information regarding the Noel-Levitz Student Satisfaction Survey administered at Eastfield College during the Fall 2000 Semester, please contact the Office of Institutional Research & Planning, Constance Howells, telephone (972)860-8325.

CAMPUS QUESTIONS AND RESPONSES

"The time allowed to pay my tuition/fees is satisfactory."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	491 (97.0%)	15 (3.0%)	506 (100%)
Student Satisfaction	419 (88.8%)	53 (11.2%)	472 (100%)

"I was satisfied with the way Financial Aid processed my request."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	315 (93.5%)	22 (6.5%)	337 (100%)
Student Satisfaction	201 (73.4%)	73 (26.6%)	274 (100%)

"I received a degree plan within a reasonable time following my request."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	368 (95.3%)	18 (4.7%)	386 (100%)
Student Satisfaction	258 (76.8%)	78 (23.2%)	336 (100%)

"Tuition refunds arrive on a timely basis."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	352 (95.4%)	17 (4.6%)	369 (100%)
Student Satisfaction	202 (69.9%)	87 (30.1%)	289 (100%)

"Eastfield has at least one student club/organization I might be interested in joining."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	336 (84.4%)	62 (15.6%)	398 (100%)
Student Satisfaction	269 (79.8%)	68 (20.2%)	337 (100%)

"Signs around the campus are easy to follow."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	506 (97.1%)	15 (2.9%)	521 (100%)
Student Satisfaction	411 (86.0%)	67 (14.0%)	478 (100%)

"Eastfield's technical courses are up-to-date."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	311 (93.1%)	23 (6.9%)	334 (100%)
Student Satisfaction	243 (89.7%)	28 (10.3%)	271 (100%)

"Information I received from local high schools about Eastfield was useful to me."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	289 (92.6%)	23 (7.4%)	312 (100%)
Student Satisfaction	210 (78.7%)	57 (21.3%)	267 (100%)

"Some colleges and universities have telephone registration: the lack of telephone registration has had no negative effect on me."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	327 (87.2%)	48 (12.8%)	375 (100%)
Student Satisfaction	216 (68.1%)	101 (31.9%)	317 (100%)

"The college food service provided quality food."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	372 (88.2%)	50 (11.8%)	422 (100%)
Student Satisfaction	283 (77.7%)	81 (22.3%)	364 (100%)

Non-responses and neutral responses are excluded from the percentage calculations.