NOEL-LEVITZ STUDENT SATISFACTION SURVEY RESULTS

FALL SEMESTER 2001

MALE	43.28%
FEMALE	56.72%

The following questions and answers represent only a part of the complete survey. For more information regarding the Noel-Levitz Student Satisfaction Survey administered at Eastfield College during the Fall 2001 Semester, please contact the Office of Institutional Research & Planning, Constance Howells, telephone (972) 860-8325.

CAMPUS QUESTIONS AND RESPONSES

"The college food service provides quality food."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	379  (91.3%)	44 (8.7%)	423 (100%)
Student Satisfaction	256  (71.7%)	101 (28.3%)	357 (100%)

"The time allowed to pay my tuition/fee is satisfactory."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	494 (97.1%)	15 (2.9%)	509 (100%)
Student Satisfaction	406 (82.9%)	84 (17.1%)	490 (100%)

"Information I received from local high schools about Eastfield was useful to me."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	309 (89.8%)	35 (10.2%)	344 (100%)
Student Satisfaction	230 (80.7%)	55 (19.3%)	285 (100%)

"Eastfield's technical courses are up-to-date."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	329 (95.6%)	15 (4.4%)	344 (100%)
Student Satisfaction	250 (87.7%)	35 (12.3%)	285 (100%)

"Signs around the campus are easy to follow."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	484 (97.0%)	15 (3.0%)	499 (100%)
Student Satisfaction	392 (84.5%)	72 (15.5%)	464 (100%)

"Eastfield has at least one student club/organization I might be interested in joining."
  

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	348 (85.9%)	57 (14.1%)	405 (100%)
Student Satisfaction	283 (85.0%)	50 (15.0%)	333 (100%)

"The new eConnect online system is a convenient way to register."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	428 (95.5%)	20 (4.5%)	448 (100%)
Student Satisfaction	371 (90.5%)	39 (9.5%)	410 (100%)

"I received a degree plan within a reasonable time following my request."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	397 (96.8%)	13 (3.2%)	410 (100%)
Student Satisfaction	287 (79.7%)	73 (20.3%)	360 (100%)

"I was satisfied with the way Financial Aid processed my request."
  

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	337 (94.9%)	18 (5.1%)	355 (100%)
Student Satisfaction	231 (74.8%)	78 (25.2%)	309 (100%)

"Tuition refunds arrive on a timely basis."
 

Ranked by:	Positive Responses	Negative Responses	# of Responses
Importance to Student	351 (97.5%)	9 (2.5%)	360 (100%)
Student Satisfaction	241 (77.0%)	72 (23.0%)	313 (100%)

Non-responses and neutral responses are excluded from the percentage calculations.