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Business Classes

Workplace Skills Development

Customer Service - BUSG 1005          $125.00
INTRODUCTION TO CUSTOMER SERVICE
Topics include fostering positive attitudes, recognizing and dealing with customer turnoffs, dealing with dissatisfied customers, exceeding customer expectations, using behaviors that win customer loyalty, getting others to give great service, applying winning telephone, email, and web site techniques, using written messages, and understanding the one-to-one customer future. Textbook: Customer Service: Career Success through Customer Satisfaction.

Business Writing - POFT 1004 $125.00
BUSINESS WRITING
Students learn to develop a mastery of language skills and written communications. Students are encouraged to develop their critical thinking, decision-making, and problem-solving skills. Textbook: Communication for the Workplace: An Integrated Language Approach.

Team Building - BMGT 1091   $125.00
SPECIAL TOPICS IN BUSINESS ADMINISTRATION AND MANAGEMENT GENERAL
Topics include assessing team experiences and insights, building a balanced/productive team, observing member/leadership skills, understanding and resolving problems, motivating members/leaders, and developing intercultural teams. Textbook: Learning Team Skills.

Supervisory Skills - BMGT 1010          $125.00
SUPERVISOR’S SURVIVAL KIT
Students learn how to go about motivating, appraising, and building relationships with those they supervise. Topics include creating the working climate, making quality decisions, handling a wide variety of human problems, managing time, setting priorities, molding employees into teams, using leadership in supervisory styles. Textbook: Supervisor’s Survival Kit: Your First Step into Management.

Persuasive Communication - BMGT 1022        $125.00
BUSINESS ADMINISTRATION AND MANAGEMENT, GENERAL
Basic Theory of communications skills as appropriate and applicable to individuals or groups in the business environment. includes listening, speaking, writing and communicating verbally. Identify communication styles; define effective listening skills; and demonstrate effective verbal and non-verbal communication skills.

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Human Resources Management

Introduction to Human Resource Management (HRM) - HRPO 1041   $125.00
PERSONEL MANAGEMENT
Topics include recruiting, selection and hiring, compensation and benefits, employee assessment and development, change management, workplace diversity, EEO issues and current trends in the industry.

Selection and Hiring of Employees - HRPO 1000         $125.00
UNDERSTANDING THE HUMAN RESOURCES FUNCTION
This course provides a step by step explanation of the hiring process from the use of recruiting sources to the orientation of new hires. Topics include organizational culture, interviewing questions and techniques, and current trends in the industry.

Conflict Management & Mediation in the Workplace - HRPO 1091      $125.00
SPECIAL TOPICS IN HUMAN RESOURCES MANAGEMENT
Students will gain an understanding of the nature of conflict and conflict intervention techniques, including negotiation and mediation.

Shaping Your Company’s Image - PRCD 1091            $125.00
SPECIAL TOPICS IN PUBLIC RELATIONS/IMAGE MANAGEMENT
Topics include core values, stress indicators, leadership and communication styles, characteristic strengths and weaknesses, and approaches to managing change.

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Small Business Management

Starting a Small Business - BUSG 1008            $125.00
SMALL BUSINESS MANAGEMENT
Topics include how to get started, expand your existing business, sources of funding, the difference between proprietorship, partnership, and corporation. Textbook: McGraw-Hill Guide to Starting Your Own Business.

Marketing Your Products and Services - BMGT 1016  $125.00
MARKETING/MERCHANDISING
Topics include how to develop a marketing plan, demographics, product design, distribution, evaluating customer needs, e-commerce advertising techniques and pricing. Textbook: McGraw-Hill Guide to Starting Your Own Business.

Financial Management for Small Business - ACNT 1002           $125.00
BEGINNING ACCOUNTING
Topics include how to use financial statements and financial management tools in small business. Topics include basics of accounting and record keeping such as general ledger, journals, accounts payable, accounts receivable, invoicing, billing and credit. Textbook: Financial Management: Basic.

Business Plan Preparation - BUSG 1025          $125.00
BUSINESS PLAN PREPARATION
Topics include how to develop a business plan for a small business start-up or expansion that can be submitted to a financial institution or used for implementation. Emphasis on importance of the plan, components, format, and considerations.

Business Law - HRPO 1004    $125.00
EMPLOYMENT LAW
Topics covered include legal aspects and guidelines of EEO laws, hiring and firing under the civil rights laws, and understanding the penalties for violating the laws. Learn how to recruit and train new employees. Textbook: Legal Guide for Starting & Running a Small Business.            

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