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Filing a Student Complaint

The following process will be used to resolve situations in which a student is seeking a resolution to a college-related issue.

  1. A student should first try to resolve the concern with the instructor or college employee who is the subject of the concern. 
  2. If the concern is not resolved, the student may contact the next level supervisor (Department Director, Student Services Dean, or Academic Dean.) At this point, the student must complete the Student Concern Form and submit it to the supervisor.

  3. If the concern is not resolved by the next level supervisor (Department Director, Student Services Dean, or Academic Dean), the student may appeal to the Executive Vice President of Academic Affairs and Student Success.

  4. The Executive Vice President of Academic Affairs and Student Success will meet with the student and provide a written response to the concern within ten (10) working days.
  1. If the concern is not resolved by the Executive Vice President of Academic Affairs and Student Success the student may appeal to the College President. The decision of the College President shall be final.

Procedure for Students Who Have Concerns or Grade Disputes

As an Eastfield College student, you are expected to know your rights and responsibilities as outlined in the student code of conduct*. You must also understand policies, learning objectives/outcomes, grading criteria, and your role/responsibilities as outlined in course syllabi. Please ensure that you have read and clearly understand the student code of conduct and/or course syllabus prior to expressing your concern.

Contact the appropriate college administrator or your instructor to arrange a meeting, including an
agreed upon time and location.

To prepare for meeting with the appropriate college official or your instructor,
please assemble the following documents:

 - course syllabus

 - any relevant email exchanges

 - homework or other assignments in question

 - related tests

 - Prior to the meeting, make notes about or write out your concern.
   Include your proposed solutions and/or the outcome you seek.

 - Arrive at the meeting location on time

 - Present the relevant documentation and share your proposed solutions and/or the outcome you seek.

 - Listen openly to the response and take notes as appropriate.

 - Express appreciation to the college administrator or to your instructor for taking time to hear your concern.

 

https://www1.dcccd.edu/catalog/GeneralInfo/CollegePolicies/code.cfm?loc=EFC